The guaranteed delivery time passed and you cancel the order.
Support resolves a dispute in your favor — for example the item was not delivered or not as described.
An account is recovered by its original owner or doesn't work during the warranty period.
How refunds are paid
Refunds are credited instantly to your Mr. Gold balance, where they can be used for any purchase. Checkout fees on refunded orders are returned as well.
When refunds are not possible
After you confirmed receipt of a non-account order.
After the warranty period of an account (7 days free, longer with extended warranty) has ended.
When the issue is caused by the buyer, such as wrong delivery details provided at checkout.